Shipping Policy
Return Period:
You have 30 days from the date of receipt to initiate a return, except for custom-made items unless they were damaged during shipping.
Eligibility for Returns:
To qualify for a return, your item must be unused, unworn, and in its original packaging with all tags attached. Proof of purchase is required.
How to Initiate a Return:
To start a return, please contact us via email at [Your Email Address]. If your return is approved, we will provide you with a return shipping label and detailed instructions.
Return Address:
All returns must be sent to:
Ashley's Grand Creations
535 Paloma Ave
Lehigh Acres, FL 33974
Damages and Issues:
Inspect your order upon arrival. If you discover any defects, damages, or incorrect items, notify us immediately for prompt resolution.
Non-Returnable Items:
Certain items cannot be returned, including perishable goods, custom products, personal care items, hazardous materials, and sale items or gift cards.
Exchanges:
For exchanges, please return the item and place a new order for the desired item after your return is processed.
Refunds:
Upon receiving and inspecting your return, we will notify you of the refund status. Approved refunds will be processed within 10 business days to your original payment method. Please note that bank processing times may vary.
For any questions or assistance regarding refunds, feel free email us at ashleysgrandcreations@gmail.com
Welcome to Ashley's Grand Creations Shipping Policy, where you'll find all the information you need for a smooth shopping experience. Below are the details you should know:
1. Order Processing Time
1.1. Order Confirmation: You'll receive an order confirmation email right after placing your order.
1.2. Processing Time: Orders are typically processed within 3-7 business days, excluding weekends and holidays. Custom or made-to-order items may take longer, as indicated on the product page.
2. Shipping Methods and Delivery
2.1. Shipping Carriers: We work with reputable carriers like USPS and UPS for reliable delivery.
2.2. Shipping Options: Choose from standard, expedited, or express shipping during checkout, along with a pick-up option.
2.3. Estimated Delivery Times: Delivery times vary based on location, shipping method, and product availability. You'll see estimated delivery times during checkout.
2.4. Tracking: Once your order ships, you'll receive a confirmation email with tracking information.
2.5. International Shipping: We offer international shipping with additional charges such as customs duties and taxes for recipients.
3. Shipping Costs & Delays
3.1. Shipping Charges: Costs are based on shipping method, destination, order weight, and size. You'll see the shipping cost before finalizing your purchase.
3.2. Free Shipping: Periodically, we may offer free shipping promotions.
3.3. Shipping Delays: Unforeseen delays may occur due to weather, carrier issues, or high demand periods.
3.4. Shipping Communication: We'll keep you updated in case of significant shipping delays.
4. Address Accuracy
4.1. Address Information: Provide accurate shipping details during checkout to avoid delivery issues.
4.2. Address Changes: Contact us immediately if you need to change your shipping address after placing an order.
5. Returns and Refunds: Refer to our Return Policy for details.
6. Contact Us: If you have any questions or need assistance, please contact our customer support team.
Ashley's Grand Creations
(334) 430-7172
ashleysgrandcreations@gmail.com
535 Paloma Ave
Lehigh Acres, FL 33974
Thank you for choosing Ashley's Grand Creations! By shopping with Ashley's Grand Creations, you agree to our policies.